Company AI Assistant

Hello! I can help you with ConnectWise Manage (tickets, contacts, companies) and ConnectWise Automate (computers, software, network devices).

ConnectWise Manage

How many open support tickets are there? How many open SOC tickets are there? List the Ponant Onboarding tickets that we've had over the past month. How was ticket #2013944 solved?

ConnectWise Automate

Review recent windows event logs for PONANT-WKS-170 Describe TEG servers Was any software recently installed to SRVAD-US-AWS? How many workstations and servers belong to EFVC?

Changelog

March 16, 2026 — 4:40 PM ET

CWM Runtime v32

Project stats panel: when accessing from a CWM project ticket, a toggleable panel shows project details, progress, phases, dates, hours, and open tickets with visual indicators. New get_project and get_project_phases tools added.

March 16, 2026 — 4:00 PM ET

Regional access restrictions implemented via AWS CloudFront. Added DDoS and bot protection, and full request logging enabled.

March 16, 2026 — 11:08 AM ET

Suggestion chips now always route to the correct system (CWM or CWA) regardless of toggle setting. Added "servers" to CWA keyword routing.

March 16, 2026 — 10:15 AM ET

Custom domain (cwmcp.lenet.com) set up via CloudFront with origin lockdown. Raw Lambda URL no longer publicly accessible.

March 16, 2026 — 10:00 AM ET

Security hardening: error responses no longer expose internal details. Analyze Ticket chip repositioned under CWM section and restyled with tooltip.

March 16, 2026 — 9:30 AM ET

CWM Runtime update

Support and SOC ticket count queries now include a per-board breakdown alongside the total.