Company AI Assistant

Hello! I can help you with ConnectWise Manage (tickets, contacts, companies) and ConnectWise Automate (computers, software, network devices).

ConnectWise Manage

How many open support tickets are there? How many open SOC tickets are there? List the Ponant Onboarding tickets that we've had over the past month. How was ticket #2013944 solved?

ConnectWise Automate

Review recent windows event logs for PONANT-WKS-170 Describe TEG servers Was any software recently installed to SRVAD-US-AWS? How many workstations and servers belong to EFVC?

Changelog

March 16, 2026 — 10:15 AM ET

Custom domain (cwmcp.lenet.com) set up via CloudFront with origin lockdown. Raw Lambda URL no longer publicly accessible.

March 16, 2026 — 10:00 AM ET

Security hardening: error responses no longer expose internal details. Analyze Ticket chip repositioned under CWM section and restyled with tooltip.

March 16, 2026 — 9:30 AM ET

CWM Runtime update

Support and SOC ticket count queries now include a per-board breakdown alongside the total.